Shipping Policy
Shipping Policy
Grace Wellman
Grace Wellman is committed to delivering orders carefully and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered, including applicable timelines and responsibilities.
By placing an order, you agree to the conditions outlined below.
1. Order Processing
After successful payment, orders enter our processing queue.
Processing generally takes 1 to 3 business days. During peak demand periods, processing times may be extended slightly.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.
2. Delivery Estimates
Following dispatch, estimated delivery time is typically 5 to 14 business days.
As orders are fulfilled internationally, delivery may occasionally require additional time. In some cases, delivery can take up to 30 business days due to:
-
International transit times
-
Customs inspections
-
Carrier delays
-
Seasonal demand
Delivery within this timeframe is considered standard for international shipments and does not qualify as non-delivery, refund eligibility, or chargeback grounds.
If your order has not arrived after 30 business days, please contact our support team for assistance.
3. External Circumstances
Delivery timelines may be affected by factors beyond our control, including:
-
Customs clearance procedures
-
Public holidays or peak retail seasons
-
Extreme weather conditions
-
Transportation disruptions
-
Force majeure events
Such circumstances do not constitute a breach of delivery obligation.
4. Seasonal Operations Notice – February
International logistics networks may experience delays during February due to the Chinese New Year period.
Manufacturers, warehouses, and shipping partners may operate at reduced capacity or temporarily suspend operations. As a result:
-
Order processing may take longer
-
Dispatch times may be delayed
-
Shipping may extend by approximately 4 to 5 additional weeks
Orders placed during this period are subject to these temporary seasonal delays. By placing an order during this timeframe, customers acknowledge and accept the potential extension.
5. Shipping Costs
Grace Wellman provides complimentary shipping on all orders.
No separate shipping fees are charged at checkout, regardless of order value or destination.
6. International Fulfillment
Products are shipped directly from international fulfillment centers.
By completing your purchase, you acknowledge that:
-
Orders originate from overseas facilities
-
Transit involves international carriers
-
Approved returns must be sent back to the designated international return location
7. Tracking and Confirmation
Customers receive:
-
An order confirmation immediately after checkout
-
A dispatch confirmation with tracking number once shipped
Tracking allows you to monitor shipment progress through the carrier’s system.
Please note that tracking updates may experience temporary delays during international transit or customs processing.
8. Customs & Import Duties
Depending on the destination country, customs authorities may apply duties, taxes, or import fees.
These charges are the responsibility of the customer and are determined by local regulations.
Customs-related delays or fees do not qualify for refunds, disputes, or chargebacks.
9. Limitation of Liability
While Grace Wellman makes reasonable efforts to meet estimated delivery timelines, we cannot be held responsible for delays resulting from:
-
Customs inspections
-
Carrier-related disruptions
-
Severe weather conditions
-
Government actions
-
Force majeure events
Refund requests based solely on delivery delays within the stated timeframe will not be granted.
10. Contact Information
For questions regarding shipping or delivery status, please contact:
We aim to respond promptly and provide appropriate assistance.
11. Acceptance of Terms
By placing an order with Grace Wellman, you agree to this Shipping Policy in addition to our Terms of Service and Return Policy.