Terms of Service
Terms of Service
Grace Wellman
These Terms of Service govern the use of the website and the purchase of products offered under the brand name Grace Wellman. By accessing the website or placing an order, you agree to be bound by these Terms.
1. Definitions
For clarity within this document:
Consumer refers to any individual purchasing products for personal use and not for commercial purposes.
Cooling-Off Period means the legally defined period during which a consumer may withdraw from a distance purchase without providing justification.
Distance Agreement describes a contract concluded entirely through electronic or remote communication without physical presence.
Right of Withdrawal means the consumer’s statutory right to cancel an eligible purchase within the cooling-off period.
Durable Medium refers to any instrument that allows information to be stored and reproduced unchanged for future reference.
Grace Wellman refers to the operating entity offering products through its online store.
2. Company Information
Store name: Grace wellman
Legal entity: Grace wellman
Registered address: Available on request
Email: support@gracewellman.com
Telephone: Available on request
Chamber of Commerce number: 56-3496371
3. Applicability
These Terms apply to all offers, purchases, and agreements concluded via the Grace Wellman website.
Customers are given the opportunity to review these Terms before completing a purchase. If direct access is temporarily unavailable, instructions will be provided explaining how to obtain a copy.
If any provision of these Terms is deemed invalid, the remaining clauses remain enforceable. The invalid provision will be replaced by a valid one reflecting the original intent as closely as possible.
4. Product Information and Offers
All product descriptions, images, and specifications are presented as accurately as possible. Minor differences in color or appearance may occur due to screen settings or manufacturing variations.
Promotional offers may be subject to specific conditions or time limitations. Such conditions will be clearly communicated.
All offers are subject to availability and may be withdrawn or modified at any time prior to order confirmation.
Each product listing includes:
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The total purchase price
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Information about shipping costs, if applicable
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Payment methods
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Delivery conditions
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Information regarding withdrawal rights
Import duties or local taxes are not included unless explicitly stated.
5. Conclusion of the Agreement
An agreement becomes legally binding once the customer completes checkout and receives confirmation of the order.
Grace Wellman reserves the right to refuse or cancel orders in case of pricing errors, suspected fraud, or stock inaccuracies prior to confirmation.
6. Returns and Withdrawal Rights
Consumers may return non-discounted items within 30 days of delivery, provided that:
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The item remains unused
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The item is undamaged
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The original packaging and tags are intact
Products purchased under a Final Sale promotion (40% discount or more) are excluded from returns, exchanges, and refunds. This exclusion is clearly indicated before purchase.
7. Return Costs and Refund Processing
Approved returns must be shipped at the customer’s expense.
Returned goods may be sent to an international fulfillment partner.
Refunds are processed within 14 days after receipt of the returned product or upon valid proof of return shipment. Where applicable, standard outbound shipping costs may be included.
8. Exceptions to Withdrawal
The right of withdrawal does not apply to:
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Items that cannot be returned for hygiene reasons once unsealed (such as intimate apparel or earrings)
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Products marked as Final Sale
9. Pricing and Corrections
Prices displayed on the website are valid at the time of publication. Grace Wellman reserves the right to correct typographical errors, pricing inaccuracies, or stock discrepancies at any time before order confirmation.
Price adjustments due to legal or regulatory obligations may occur.
10. Product Quality and Conformity
Grace Wellman guarantees that products delivered correspond to the description provided and meet reasonable standards of quality and functionality.
Statutory consumer rights remain unaffected.
11. Delivery
Orders are processed with reasonable care and diligence.
Estimated delivery times are indicative and may vary due to international shipping conditions. In the event of significant delays, customers will be informed within a reasonable timeframe.
12. Payment
Unless otherwise stated, full payment is required at checkout.
Accepted payment methods are displayed during the checkout process.
Grace Wellman reserves the right to suspend or cancel transactions in case of suspected fraud or payment irregularities.
13. Complaints
Any complaints or service inquiries must be submitted via email:
Complaints will be handled within a reasonable timeframe.
14. Governing Law
These Terms are governed by the laws of the country in which Grace Wellman is legally established.
Mandatory consumer protection laws applicable in the customer’s country of residence remain in effect.
15. Amendments
Grace Wellman may update or revise these Terms periodically.
Significant changes will be communicated in advance where required by law. Continued use of the website constitutes acceptance of updated Terms.
16. International Fulfillment
Grace Wellman operates with international logistics partners.
Orders and approved returns may therefore be shipped to and from locations outside the customer’s country.
Return instructions and addresses are provided only after formal approval.
For assistance, contact:
17. Final Provisions
Return and exchange eligibility is assessed in accordance with this policy and applicable consumer law.
Nothing in these Terms limits mandatory statutory rights.
Promotion Notice Template
Wintersale
The Wintersale promotion remains valid until 1st of March. After this date, availability and promotional conditions may change without prior notice.